At fashionpulsses.com, we want you to love your purchase. If for any reason you are not satisfied, we’re here to help. Please read our Refund & Returns Policy carefully to understand your rights and responsibilities.
Eligibility for Returns
You may request a return or exchange within 15 days of receiving your order, provided that:
- The item is unused, unworn, unwashed, and in its original condition.
- Tags, packaging, and accessories are fully intact.
- The item has no signs of wear, stains, damage, or odors.
- Proof of purchase (order number or confirmation email) is provided.
Non-returnable items include:
- Intimate wear (e.g., underwear, swimwear if hygiene seal is removed)
- Clearance or final-sale items
- Customized or personalized products
- Gift cards or digital items
Refund Process
Once your return is received and inspected:
- You will be notified via email about the approval or rejection of your refund.
- Approved refunds are processed back to your original payment method.
- Refunds typically take 5–10 business days to appear, depending on your bank or card issuer.
Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
Exchanges
We offer exchanges for:
- Different size
- Different color
- Replacement for defective or damaged items
If the desired item is unavailable, we will issue a refund or store credit instead.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will replace the item at no additional cost or issue a refund if a replacement is not available.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping service, as we are not responsible for lost packages.
Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once the order has been processed or shipped, it can no longer be canceled and must follow the standard return process.
International Orders
For international customers:
- Customs fees, import duties, and taxes are non-refundable.
- Return shipping costs and timelines may vary by country.
How to Start a Return
To initiate a return or exchange, please contact us at:
Email: sales@fashionpulsses.com
Address: 304 washington st east, Apartment 3
37334, FAYETTEVILLE
Include: order number, reason for return, and photos (if applicable).
Our support team will provide you with return instructions and the appropriate return address.
